TERMS OF SERVICE

Contents

• 1. Our Services
• 2. Intellectual Property
• 3. Your Content
• 4. Your Account and Registration
• 5. Purchases and Payment
• 6. Subscriptions, Trials, Cancellation, and Refunds
• 7. When Your Subscription Ends
• 8. Prohibited Activities
• 9. Shared Workouts and Reviews
• 10. App Licence and App Store Terms
• 11. Privacy
• 12. Copyright Notices
• 13. Suspension and Termination
• 14. Changes and Availability
• 15. Training Safely
• 16. Disclaimers
• 17. Limitation of Liability
• 18. Your Consumer Rights
• 19. Indemnity
• 20. Governing Law and Disputes
• 21. General
• 22. Contact Us

1. Our Services

Bagwork is a self-directed training app for combat sports, including boxing, kickboxing, MMA, and Muay Thai. The Services let you build and save combinations, create and customise workouts, train with a round timer and audio combo callouts, track your training and progress, and share workouts you create with other Bagwork users.

Bagwork is a training tool that you control and direct. It is designed to guide and structure your sessions, but it does not assess your technique, fitness, or health, and it is not a substitute for a qualified coach, trainer, or medical professional. You decide how you train and whether you are ready to do so.

We are continually developing the Services and may add, change, or remove features from time to time. Some features may be governed by additional terms that we present to you when you access them; where those additional terms conflict with these Terms, the additional terms apply for that feature.

You are responsible for complying with the laws that apply to you where you access the Services.

2. Intellectual Property

We own, or are licensed to use, the Services and the content we provide through them, including the software, design, databases, combination library, workout and timer structures, audio callouts, text, images, and video (the "Content"), together with the Bagwork name, logo, and trademarks (the "Marks"). The Content and Marks are protected by intellectual-property laws in New Zealand and elsewhere.

While your subscription is active, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your own personal, non-commercial training. You may not copy, reproduce, republish, distribute, sell, licence, or otherwise exploit the Content or Marks outside the Services without our prior written permission. All rights not expressly granted to you are reserved.

3. Your Content

"Your Content" means the material you create in the Services, such as combinations, workouts, notes, tags, goals, training logs, and any reviews you post. As between you and Bagwork, you own Your Content, and these Terms do not transfer that ownership to us.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, and display Your Content for the purpose of operating and providing the Services — including displaying it back to you, enabling workouts you choose to share, and displaying reviews you choose to post. This licence exists only to run the Services for you and ends when Your Content is deleted, except where we need to retain it briefly in backups or to meet a legal obligation. We do not sell Your Content or use it for advertising.

Feedback. If you send us feedback, ideas, or suggestions about the Services, you grant us a perpetual, royalty-free right to use them for any purpose without any obligation to you.

Responsibility for Your Content.You are responsible for Your Content, and you confirm that you have the rights to it and that it does not break the law or infringe anyone else's rights. We may remove or disable content, or disable a shared link, if we reasonably believe it breaches these Terms or the law.

4. Your Account and Registration

You need an account to use the Services. You can register with your email address, or by using Sign in with Apple or Sign in with Google. Where you sign in with Apple or Google, we receive certain profile information from them, such as your name and email address, in accordance with the permission you grant.

By using the Services, you confirm that the information you provide is accurate and that you will keep it up to date; that you are at least 13 years old; that if you are a minor where you live, you have your parent or guardian's consent; and that you will not use the Services for any unlawful purpose or through automated means except as expressly permitted.

Your account is for you alone — you may not share, sell, or transfer it. You are responsible for keeping your login details secure and for activity under your account, and you should contact us at dev@bagwork.co if you believe your account has been accessed without permission. If information you provide is untrue or inaccurate, we may suspend or terminate your account.

5. Purchases and Payment

How payment works. Bagwork subscriptions are sold through the Apple App Store and Google Play. When you subscribe, Apple or Google processes the payment under its own terms and charges your app store account — we never receive or store your payment card details. We use RevenueCat, a subscription-management platform, to verify with Apple and Google which subscription you hold and to unlock the corresponding access in the app; RevenueCat does not process payments.

Other purchase channels. We may also sell subscriptions through other authorised channels, including directly through our website using a third-party payment processor. Where you purchase directly from us, the payment is processed by that processor under its terms, we do not store your card details, and the billing, cancellation, and refund mechanics disclosed at the point of purchase apply to that purchase.

Pricing. Prices are shown in your local currency where supported and may vary by region and purchase channel. Our primary operating currency is New Zealand dollars (NZD). We may correct pricing errors, and we may refuse or limit a purchase where we reasonably suspect fraud or abuse.

6. Subscriptions, Trials, Cancellation, and Refunds

Billing and renewal. Bagwork is offered on a paid subscription basis, with monthly and annual plans. Subscriptions renew automatically at the end of each billing period unless cancelled, and your payment method is charged the then-current price for the next period. You consent to this recurring charge until you cancel.

Free trial. New users may be offered a 14-day free trial. The free trial is a one-time offer, and we may limit or withhold eligibility to prevent abuse, such as registering across multiple accounts or devices. If you do not cancel before the trial ends, it converts into a paid subscription and your payment method is charged.

Cancellation. You can cancel at any time. For subscriptions purchased through the App Store or Google Play, manage or cancel your subscription in your app store subscription settings. For subscriptions purchased directly from us, cancel through your account settings or by contacting us at dev@bagwork.co. To avoid being charged for the next period, cancel at least 24 hours before it begins. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.

Refunds. Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their policies, not by us — for Apple, use reportaproblem.apple.com; for Google, use the Play Store refund process. For purchases made directly from us, amounts already paid are non-refundable except where the consumer law that applies to you provides otherwise, and you keep access until the end of the paid period. In all cases, nothing in this section affects your rights under applicable consumer law (see Your Consumer Rights).

Fee changes. We may change subscription prices. Any increase takes effect no earlier than your next renewal after notice is provided, and you can cancel before it takes effect if you do not accept it.

7. When Your Subscription Ends

If your subscription ends, is cancelled, or a renewal payment is not completed, your access to the Services is paused. We lock your account rather than delete it, and we retain the combinations, workouts, training history, and settings associated with it.

If you resubscribe, you regain full access to the Services and to your retained data, and you will not need to recreate it. Where an account remains locked and inactive for an extended period, we may delete it in accordance with our data-retention practices and applicable law, and we will give you advance notice before doing so where the law requires it.

8. Prohibited Activities

You agree not to:

• use the Services for any unlawful purpose, or in breach of any law or regulation that applies to you;
• share, resell, or provide others with access to your subscription, or sell or transfer your account;
• use bots, scripts, or other automated means to access the Services, or scrape, harvest, or systematically extract data from them;
• circumvent, disable, or interfere with security or content-protection features, or abuse free-trial offers (for example through multiple accounts or devices);
• reverse engineer, decompile, or disassemble the Services, except to the extent the law does not allow this restriction;
• use the Services, or any data obtained from them, to develop a competing product or service;
• use the Services to advertise or sell goods or services, or for any commercial purpose we have not approved;
• upload or transmit any virus or malicious code, or otherwise interfere with or disrupt the Services, their servers, or networks;
• harass, abuse, or harm another person, or impersonate any person or entity; or
• collect other users' information for unsolicited messaging, or create accounts by automated means or under false pretences.

9. Shared Workouts and Reviews

Sharing. You can share a workout you have created using a link or QR code. The recipient needs the Bagwork app and an account to open or import it. Anyone with the link can view the workout, and a recipient may forward it, so you should treat shared links as public and avoid including anything you would prefer to keep private.

Reviews.Where the Services let you post reviews or ratings, your review should reflect genuine firsthand experience and must not be false or misleading, infringe anyone's rights, or contain unlawful, abusive, or discriminatory content. We may accept, decline, or remove reviews, and we do not endorse them.

You must not post content that is unlawful, infringing, harassing, hateful, defamatory, obscene, or that harms or endangers others, including content that endangers minors. We have the right, but not the obligation, to monitor, remove, or edit content, to disable shared links, and to suspend or terminate accounts that breach these Terms.

10. App Licence and App Store Terms

If you use the Bagwork app, we grant you a revocable, non-exclusive, non-transferable, limited licence to install and use it on devices you own or control, in accordance with these Terms and the app store's usage rules. You may not licence, sell, or make the app available to others, use it for a purpose it is not designed for, or use it to build a competing product.

The following terms are required by the app stores and apply when you obtain the app from them:

• These Terms are between you and Bagwork only, not with Apple or Google. They are not responsible for the Services or their content, and (other than as required by law) have no obligation to provide support for the app.
• To the extent permitted by law, Apple has no warranty obligation for the app; if the app fails to conform to any applicable warranty, Apple may refund the purchase price paid through it, and beyond that, Bagwork is responsible for the app, including any claims relating to it and any claim that it infringes a third party's intellectual-property rights.
• You confirm that you are not located in a country subject to a U.S. Government embargo, and that you are not on any U.S. Government restricted-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them. Where the Google Play rules conflict with these Terms in relation to your acquisition or use of the app through Google Play, the Google Play rules apply.

11. Privacy

We care about your privacy. How we collect, use, and share your information is described in our Privacy Policy, which is incorporated into these Terms. By using the Services, you agree to our Privacy Policy. We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without appropriate consent, we will delete it. If you believe a child under 13 has provided us information, please contact dev@bagwork.co.

12. Copyright Notices

We respect the intellectual-property rights of others. If you believe content available through the Services infringes a copyright you own or control, please contact us at dev@bagwork.co with enough detail to identify the content and your rights in it. You may be liable for damages if you knowingly misrepresent that content is infringing. We may remove content we reasonably believe to be infringing.

13. Suspension and Termination

These Terms apply while you use the Services. We may suspend or terminate your access where you seriously or repeatedly breach these Terms, where we reasonably suspect fraud or unlawful activity, or where your conduct creates a genuine risk or legal exposure for Bagwork or other users. Where it is reasonable and lawful to do so, we will give you notice and an opportunity to put things right; in serious cases, we may act without advance notice.

You may stop using the Services and close your account at any time in Settings or by contacting us. Termination does not affect any rights or obligations that accrued before it, or any provisions intended to survive it. What happens to your data on termination is described in the section "When Your Subscription Ends" and in our Privacy Policy.

14. Changes and Availability

We may change, suspend, or discontinue the Services, or any part of them, and we may not always be able to make them available — for example during maintenance or because of technical issues. To the extent permitted by law, and subject to "Your Consumer Rights", we are not liable for any unavailability of the Services. We are not obliged to update or maintain the Services or to keep any particular feature.

15. Training Safely

Combat-sports training carries a real risk of injury. Even when performed carefully and without contact, striking exercise can result in injury. By using the Services, you accept these risks and take responsibility for training safely.

This includes using suitable, well-maintained equipment, training in a safe and adequate space, using proper technique, and respecting your own limits. We do not require you to obtain medical clearance before using the Services, but we strongly recommend consulting a doctor before you begin, particularly if you have a pre-existing condition or injury, are pregnant, or have any physical limitation. You should stop and seek medical attention if you experience pain, dizziness, shortness of breath, or any other concerning symptom.

Bagwork does not assess your technique, form, fitness, or health, does not provide personalised medical or coaching advice, and does not guarantee any particular result. If a young person uses the Services, their parent or guardian is responsible for ensuring they have suitable equipment, a safe space, any medical advice they need, and appropriate supervision.

To the maximum extent permitted by law, and subject to "Your Consumer Rights", you assume all risk arising from your training and your use of the Services, and Bagwork is not responsible for injury, death, or property damage arising from them, except to the extent caused by our gross negligence or wilful misconduct. Nothing in this section limits liability that cannot be excluded by law, including liability for personal injury to the extent it cannot lawfully be excluded.

16. Disclaimers

To the maximum extent permitted by law, and subject to "Your Consumer Rights", the Services are provided on an "as is" and "as available" basis, and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that they will meet your requirements or produce any particular result. We are not responsible for third-party products, services, or content, including third-party advertisements or services the Services link to.

17. Limitation of Liability

To the maximum extent permitted by law, and subject to "Your Consumer Rights":

• Bagwork and its directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services or these Terms; and
• our total aggregate liability arising out of or relating to the Services or these Terms is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or NZD $100.

These limitations do not apply to liability that cannot be limited or excluded by law, including, to the extent it cannot lawfully be excluded, liability for personal injury caused by our negligence, for fraud, or under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you, and you may have additional rights.

18. Your Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under laws that cannot be contracted out of, including New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986, or equivalent consumer-protection law where you live. Where a guarantee applies that we cannot exclude and the law permits us to limit our liability, our liability is limited, at our option, to re-supplying the Services or paying the cost of re-supply. Where you use the Services for the purposes of a business, the consumer guarantees under the Consumer Guarantees Act 1993 do not apply to the extent the law permits us to contract out of them, and you agree it is fair and reasonable to do so.

19. Indemnity

To the maximum extent permitted by law, you agree to indemnify Bagwork and its directors, employees, and contractors against claims, losses, and reasonable costs (including reasonable legal costs) arising out of your misuse of the Services, your breach of these Terms, Your Content, or your breach of any law or the rights of others, except to the extent the claim results from our own gross negligence or wilful misconduct. We may assume the defence of any such matter, and you agree to cooperate with us.

20. Governing Law and Disputes

These Terms are governed by New Zealand law. If you have a concern, please contact us first at dev@bagwork.co, and give us at least 30 days to resolve it in good faith before starting any formal proceeding.

Any dispute arising out of or relating to these Terms or the Services is subject to the exclusive jurisdiction of the New Zealand courts. The choice of New Zealand law and courts does not deprive you of the protection of mandatory consumer-protection rules of the country or state where you live; where those rules give you rights that cannot be excluded by agreement, or require disputes to be heard elsewhere, those rules prevail.

Notice to United States Users

If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

21. General

Entire agreement. These Terms, together with our Privacy Policy and any feature-specific terms, are the entire agreement between you and Bagwork about the Services.

Severability. If any provision is found to be unenforceable, it applies to the maximum extent permitted and the rest of these Terms continue in effect.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Assignment. You may not transfer these Terms; we may transfer them, for example in connection with a sale of our business.

Electronic communications. You agree that we may provide notices and other communications to you electronically, and that electronic agreements and records satisfy any requirement that they be in writing.

Events beyond our control. We are not liable for any failure or delay caused by events beyond our reasonable control.

22. Contact Us

If you have any questions about these Terms, please contact us:

Bagwork Limited
3 Kahikatea Close, Campbell's Bay, Auckland 0630, New Zealand
Email: dev@bagwork.co